When dealing with complaints, the Manager and Head Coach are to enforce the use of the 24-hour rule.
Those individuals with a complaint are to reassess their concern after a 24-hour period has elapsed.
If they still feel strongly about their concern, they are to put same in writing and provide to the Team Manager or Head Coach.
The Team Manager and/or Head Coach is to attempt to mediate any complaints.
Complaints that cannot be successfully mediated will be forwarded to the 1st Vice President for further mediation and consultation, finally, in written form to the 1st Vice President at which time it will be handled strictly as per the procedures in LCDMHA.
All complaints are to be presented to the Executive Committee in letter form and be delivered either by hand or via email.
